Warranty Policy
All defective merchandise, unless otherwise indicated, may be returned for a replacement within 180 days from the original purchase date.
Damage
For significant damage to the product received, please take photos/ record videos and contact us within 7 days of the receipt. LEXING will offer a solution after negotiation with the logistics company.
Warranty Period
Lifetime Warranty for physical products;
What is covered by this Warranty
This Warranty covers functional problems not caused by man-made damage during the warranty period. For example, touch failure, no display, malfunctioned backlight, etc..
What is not covered by this Warranty
1. Defects caused by the transportation or storage of the Product
2. Damage caused by the disassembling, repair or modification by anyone without LEXING authorization.
3. Product damage due to unexpected or human factors. Such as liquid damage, drop damage, improper voltage, compression, etc..
Notes:
The warranty doesn’t cover power adapters in the following conditions: obvious damage caused by sharp objects, cracks on the surface, broken feet, severe deformation, power cord damage, broken wires, exposed core, etc..
1. Damage caused by not following the operation instructions to install/use/maintenance/store the product.
2. Without LEXING QC marks.
3. Out of warranty.
4. Damage caused by force majeure factors, such as floods, fire disasters, earthquakes, etc..
Warranty Policy
Exchange
Within one year from the date of purchase, if the product has a functional problem caused by non-human damage, you may choose to replace the malfunctioned product with a new or other product with the same current value (only for physical products).
Replenishment
The solution will be presented based on the inspection report (product in-warranty or out-of-warranty) in the next 15 days. For product in-warranty, we will rearrange the shipment as soon as possible.
Warranty Return Shipment Charges
LEXING is responsible for the shipping fee from Hong Kong to Shenzhen and the shipping fee for replenishment needs.
The customer will bear the shipping fee for the products to be returned to Hong Kong.
Warranty Return Procedure
Take a photo/record a video of the defective product and contact LEXING.
In accordance with LEXING packaging requirements, the customer will have to return the defective product with the return list attached.
The customer will also have to send the tracking number and the return list in E-file form to LEXING sales staff (please be noted that this is important and your failure to do this may prolong the after-sales time).
LEXING After-sales Center tracks the package and arranges the transfer in time.
LEXING After-sales Center arranges product testing
1) For product in-warranty: replenishment or exchange
2)For product out-of-warranty: return the defective product to the customer or leave it to LEXING for the scrapping pro
Unfortunately, some customers have abused our generous return, warranty, and other policies. Accordingly, we will be forced to apply stricter policies to customers who abuse our policies.